Rbc Direct Deposit

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This page shows your options for direct deposit with My Account.

Please choose one of the following three options:

  • Continue to manage direct deposit
    If you do not want the CRA and ESDC to share your information, or if you are not receiving CPP payments, choose this option.
  • For payments from the CRA, use the deposit information on file with ESDC
    To choose this option, you must be receiving CPP (Canada Pension Plan) payments. This option will let the CRA ask Employment and Social Development Canada (ESDC) to send your deposit information to the CRA. The CRA will use that information for your CRA account.

  • View or update your direct deposit information for income tax refunds, WITB payments, and GST/HST credit payments, and share the information with ESDC
    To choose this option, you must be receiving CPP payments. This option lets you send deposit information to ESDC for your CPP payments, and you can update information and send it to ESDC for your CPP account.

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Rbc Direct Deposit Information

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After choosing your option, select “Next.”

Consent to share direct deposit information

If you choose to have your deposit information shared between the CRA and ESDC, select “I agree,” followed by “Next.” To return to the previous page, select 'Previous.'
If you decide to not allow your information to be shared between the CRA and ESDC, select “I do not agree” followed by “Next.” Then you will see the “Manage direct deposit” page.

Rbc direct deposit app

Direct deposit confirmation

This is confirmation that your banking information has been accepted by the CRA and that the information will be sent to ESDC to use for your CPP payments. To exit the direct deposit application, select “Return to home page.”

Request to share information is not accepted

Rbc Direct Deposit App

Form

If ESDC does not accept your request to share information, you will receive the following message:

Rbc Direct Deposit Information

“ESDC was unable to process your request to share your Direct Deposit information. Please contact ESDC at 1-800-277-9914 for more information.”

Non-acceptance could be for several reasons: for example, you do not receive CPP payments; or your family name or date of birth on file with ESDC does not match CRA records.
This message will stay on your account for three months.